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Reaching trauma operational excellence through performance improvement and interim leadership.

In the bustling MidSouth region of the US, a prominent Level 1 trauma center faced daunting challenges in operational effectiveness and preparation for an American College of Surgeons (ACS) verification survey. With a catchment area spanning four states and a heavy patient influx, the center sought to enhance its capabilities and address critical issues, including registry compliance and staffing vacancies. Recognizing the need for expert guidance, the trauma center engaged Peregrine Health Services, LLC, renowned for its proficiency in healthcare optimization and interim leadership.

Peregrine Health’s intervention was pivotal, deploying an Interim Trauma Program Manager (TPM) and Interim Performance Improvement (PI) nurse to collaborate closely with the center’s staff. Through meticulous analysis, strategic recommendations, and procedural enhancements, Peregrine facilitated significant improvements, laying the groundwork for long-term operational excellence. This case study underscores the transformative impact of Peregrine Health’s expertise in guiding busy trauma centers towards achieving their organizational goals and ensuring the delivery of high-quality trauma care to patients across the region.

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